Want the chance to delight your customers? Then talk to orient.
The Customer Service Apprenticeship is made up of four key elements:
This is a full-time, permanent work-based Apprenticeship in Customer Service. Apprentices enjoy on-the-job training towards nationally recognised qualifications at Levels 2 and 3, guided by our professional assessors who provide one-to-one support and advice throughout the programme.
Apprentices usually start training at Level 2 depending on their qualifications and ability. This is identified at an initial assessment.
Course content
Subject areas include:
Who should apply?
Ambitous school/college leavers interested in pursuing a career in customer service.
Level 3 is ideal if you are working as a supervisor or manager and want to progress in a customer service role.
Duration
Apprenticeship: 12 months
Advanced Apprenticeship: 12 - 18 months.